Patient Information & Guide
At LeeSan Medical, we want to ensure your healthcare experience is seamless and stress-free. Find essential information regarding appointments, billing, and clinic policies for your visit.
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Patient Information
Appointment Bookings
- Online Bookings via HotDoc: To ensure convenience and efficiency, we encourage patients to book their appointments online through HotDoc. You can select your preferred practitioner and appointment time easily.
- Walk-In Appointments: While priority is given to booked appointments, we do accommodate urgent medical needs where possible. Please call ahead to check availability.
- Running Late or Cancellations: If you need to cancel or reschedule your appointment, please notify us as early as possible so that the time slot can be made available to other patients in need.
Fees & Billing Policy
- Transparent Billing: Our clinic operates on standard billing policies aligned with general practice standards. Details regarding consultation fees can be obtained by contacting our reception team directly.
- Medicare Rebates: Eligible consultations qualify for Medicare rebates. With our modern systems, we can assist in processing your Medicare claims efficiently.
- Payment Methods: We accept EFTPOS, major credit cards, and cash payments at the time of your consultation.
Your First Visit & What to Bring
To help us provide the best possible care during your initial consultation, please bring the following items with you:
- Medicare Card and any concession or pension cards.
- Photo ID for identity verification.
- A list of your current medications, vitamins, or supplements.
- Any relevant previous medical history, test results, or specialist letters.
Patient Rights & Confidentiality
- Your Privacy: We treat your health records and personal information with absolute confidentiality, strictly adhering to the Australian Privacy Principles (APPs).
- Respectful Environment: We are committed to providing a safe, inclusive, and respectful environment for all patients and staff. Discriminatory or aggressive behavior is not tolerated.
- Feedback: We welcome your feedback as it helps us continuously improve our services. Please speak to our reception staff or manager if you have any suggestions or concerns.
Emergency & After-Hours Reminder
Important Notice
- LeeSan Medical does not provide 24/7 emergency care.
- For life-threatening emergencies: Call 000 immediately or go to the nearest hospital emergency department.
- For after-hours health advice: Contact Nurse-on-Call at 1300 60 60 24 (available 24/7).
Health Assessments & Special Checks
We offer specialized health assessments tailored to specific age groups and health requirements, including 45–49 year health checks, annual health assessments for older adults, and targeted preventative screenings.
- Age-specific health evaluations.
- preventative health checks.
- Routine medical documentation.
Your Health, Our Priority
Ready to Take Charge of Your Family's Health?
Experience modern, compassionate healthcare tailored to your needs. Book your appointment online today through HotDoc or visit our Springvale South clinic.