1. Information We Collect

To provide you with safe, high-quality, and continuous medical care, we need to collect and hold relevant personal information. This typically includes:

• Personal Details: Full name, date of birth, address, contact numbers, and email address.

• Clinical Information: Medical history, family medical history, current medications, allergies, immunisation records, clinical notes, and specialist reports.

• Administrative Details: Medicare number, pension/concession card details, and billing or payment information.

2. How We Collect Your Information

We generally collect your personal and health information directly from you when:

• You complete our new patient registration forms or update your details.

• You interact with our general practitioners or practice staff during consultations.

• You book appointments online via HotDoc or communicate with us via phone, email, or our website.

• Note: With your consent, we may also receive information from other healthcare providers, such as pathology services, imaging clinics, or medical specialists.

3. Why We Collect and Use Your Information

Your information is collected strictly for healthcare and operational purposes, including:

• Managing your medical consultations, diagnoses, treatments, and ongoing healthcare.

• Communicating with you regarding test results, appointment reminders, and preventative health recalls.

• Coordinating care with other allied health professionals or medical specialists involved in your treatment.

• Processing billing, Medicare rebates, and account management.

• Meeting our legal and regulatory obligations under Australian medical practice standards.

4. Data Security & Storage

• Secure Systems: We maintain rigorous physical, electronic, and procedural safeguards to protect your health records from unauthorized access, loss, misuse, or alteration.

• Digital & Physical Records: Electronic health records are stored securely in encrypted databases, and any physical documents are kept in secure, restricted-access storage areas within the clinic.

• Staff Access: Only authorized medical and administrative staff have access to patient records, and all team members are bound by strict professional confidentiality obligations.

5. Sharing Your Information

We will not disclose your personal health information to third parties without your explicit consent, except under the following circumstances:

• When it is necessary for your ongoing medical treatment or referral to a specialist or diagnostic service.

• When required or authorized by Australian law (e.g., mandatory disease notification or court subpoenas).

• In the event of a medical emergency where sharing information is vital to protect your life, health, or safety.

6. Accessing and Correcting Your Information

• You have the right to request access to the personal health information we hold about you.

• If you believe any of your details are inaccurate, incomplete, or out of date, you may request corrections.

• Requests to access or correct your medical records should be made in writing to our practice management team. (Note: Formal identification verification may be required for security purposes).

7. Privacy Complaints & Enquiries

If you have any questions, concerns, or complaints regarding how your personal information has been handled, please contact our practice management team directly:

• Email: [Insert Clinic Email]

• Phone: [Insert Clinic Phone Number]

• Address: 525 Springvale Road, Springvale South, VIC 3172

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.